New Sun Nutrition ships to most countries around the world with some exceptions. We will notify you if your country is on the restricted shipping list. The freight charges shown on the shopping cart are specifically for the continental United States. Unless otherwise requested by the customer, orders will be shipped UPS or USPS. International shipments will incur additional freight charges, which will reflect actual shipping costs. Orders shipped via USPS Airmail Parcel Post are usually received between 4-12 business days. Orders shipped via Global Express Mail (EMS) are usually received between 3-5 business days. Orders shipped via Priority Mail are usually received within 3 business days. Orders shipped via Express Mail are usually received overnight. In the continental US orders over 24 lbs traveling USPS will be shipped via alternative carrier. Outside of the continental US, USPS orders over 44 lbs or in some cases 66 lbs (depending on the country) will be shipped via alternative carrier. Orders received during normal business hours (Monday-Friday 8-5 PST) will typically ship within 24-48 hours. The average transit time for the continental United States is 2-12 days. When ordering 50 or more bottles of FRS Plus additional freight charges will be added to your order. In the event an item is on back order we will notify you via e-mail, your backordered item will be shipped as soon as possible. If you do not wish to have your order held or need it by a specific date please contact us by calling: 1-877-FRS4YOU (1-877-377-4968).
At New Sun Nutrition your satisfaction is 100% guaranteed. If for any reason you are not satisfied with your purchase you may return the unused portion of the product for a full refund of the purchase price of the product (original shipping charges are not refunded). The product can be returned within 30 days of the purchase date for customers within the continental United States, and within 45 days for international customers. Returns require a Return Authorization number (RA#). Please call 1-877-FRS4YOU to obtain your RA#. When returning the product please include a copy of your invoice, the reason for the return, and your RA#. We do not pay for the shipping charges to return the product. We suggest using a shipping method where you can track your shipment. Please allow 1-2 billing cycles on your credit card statement for your credit to appear. Please send all returns to:
New Sun Nutrition
6450 Via Real, Suites 3-5
Carpinteria, CA 93013
New Sun Nutrition is committed to protecting the privacy of our customers. We strive to provide a safe and secure user experience on our website. We use a technology tracking system to gather information such as browser type, operating system, and tracking the number of visitors to the site. The information that we gather is intended for New Sun Nutrition web tracking purposes only. New Sun Nutrition reserves the right to make amendments to this privacy policy. Any amendments that are made to this privacy policy will be displayed in the appropriate area where the change occurred. We strongly recommend that you read the privacy policy each time you place an order.